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Being kept informed and saving money


Just phoned a client who needed to get some planning permissions as a matter of urgency.
I phoned the Council and they are in the process of putting all their planning decisions online.

They earmarked the ones that I needed and agreed to make these available online by the close of business today. Brill.
I then phoned the client and asked whether he was using our online case tracker. He said he had been happy with everything so far so hadn’t looked at it.
He agreed to go online and because our case tracker allows client to look at incoming correspondence he was able to get all the planning references from the letter from the purchaser’s solicitors and download and print them from the Council’s website.
These were emailed to me and we were able to email them to the other side.

This saved heaps of time and stress and £50 that the Council has said would be needed if we needed hard copies. It was a great use of technology both from the Council and ourselves (sorry for the immodesty).

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