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Online case tracker

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Hi,
Just wanted to shout out loud about how good our new online case tracker is. It is like having the file out in front of you. You can see letters received from the other solicitors and the letters we have sent out.

Blah Blah Blah. So what – how does it help you the client?

Two examples:

One of our clients who was on case tracker saw that a letter had been received that morning on his sale. He replied to all the questions on the letter and emailed them straight back to Dawn who was dealing with the matter. She emailed them to the other side the same day.
Previously (and this is how most other firms work) we would have posted the enquiries to the client and perhaps 2 days later we would have received the replies and then these would have been posted to the solicitors on the other side.

So it can take 4 hours rather than 4 days!

For some clients who just want to moved as quickly as possible this has to be a blessing.

To be balanced on another matter we didn’t deal with a letter as quickly as we should have done and this was picked up by the client. I had nowhere to hide as you the client see as much as we do. I apologised and focused on pushing the matter through.

Please try a conveyancing quote 

thanks

Matt

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