Complaints Procedure

We’re only human and we do occasionally make mistakes. If this does happen, we will work really hard to make sure that any issues are resolved directly with you.

However if this isn’t possible, then we do have a complaints handling procedure that we follow and you can read this here

If you choose to take your complaint further, you can contact the Legal Ombudsman. All if the information about how to do this is here within our written complaints handling procedure.

The Legal Ombudsman website can be found here