Client Feedback Forms
We think it's incredibly important to see how we are doing. Consequently we send out feedback forms at the end of every case (by paper or electronically).
We then try and act on the feedback given - praising staff for the good ones and trying to learn from the bad ones. Below are a sample of some of the comments that clients have made
Please note these are regularly updated - we are constantly receiving feedback forms and upload the good ones to here. And yes we do sometimes get bad ones. But we don't ignore them - we follow through every negative one to see if there's something we can learn from the problems.
Conveyancing Department
Feedback
"Mandy was very efficient and friendly. I felt very confident and reassured.
Thanks Mandy
- 16/08/17
- 16/08/17
"Laura Barker and her team are very good and always helpful! I use your company because of this service and team!
- 15/08/17
- 15/08/17
"Your staff were courteous, patient and efficient. They are a credit to you. Ross Fretwell was outstanding.
- 12/08/17
- 12/08/17
"Your staff were excellent at every stage.
- 12/08/17
- 12/08/17
"Ross Fretwell was outstanding at every stage. He was patient, knowledgable and efficient.
- 12/08/17
- 12/08/17
"Perfect way of doing things.
- 10/08/17
- 10/08/17
"Mandy Jones was really profession in all aspect of her service , kept me update on all progress of house purchase with out fail, I can honestly say she is the best solicitor for house purchase I have ever dealt with.
- 10/08/17
- 10/08/17
"It is excellent and being able to view all correspondence online is a first class service
- 09/08/17
- 09/08/17
"Sophie Wise was excellent and went above and beyond to help and keep us informed, a credit to your business.
- 08/08/17
- 08/08/17
"Have always received good advice and excellent services, keep up the good work.
- 26/07/17
- 26/07/17
"At every stage phone staff and office staff were really friendly . Some solicitors speak down to you . These didn't especially Theresa. All excellent
- 22/07/17
- 22/07/17
"I would just like to thank Theresa and Gagendip for their professional, efficient service. They make buying a home a smooth transition. Thank you.
- 15/07/17
- 15/07/17
"Teresa Sankey, very professional, hard working and friendly. Extremely patient. I will recommend and definitely use again. Thank you.
- 15/07/17
- 15/07/17
"Michelle dealt with the sale efficiently, couldnt do enough. Superb service, thank you Michelle and Chris.
- 14/07/17
- 14/07/17
"It is definitely excellent service, easy to check the progress and easy to save all the document as a proof.
- 14/07/17
- 14/07/17
"We used kay Griffin and she was absolutely fantastic, She always kept us up to date and was always honest about what was going on throughout the sale/purchase. Very pleased.
- 13/07/17
- 13/07/17
"I have always been satisfied with the service Fidler & Pepper provide and will certainly use Fidler & Pepper in the future. Thank you.
- 11/07/17
- 11/07/17
"We were very pleased with the service, correspondence and communication we received from Sue Leigh - Thank you
- 11/07/17
- 11/07/17
"Very impressive, fantasic and easy to use
- 03/07/17
- 03/07/17
"Louise Dickenson, whom dealt with my case was exceptional. I was very pleased with the service provided and a lot of it was due to Louise.
- 01/07/17
- 01/07/17
"Louise Dickenson was exceptional in every aspect of dealing with both my sale and purchase.
- 01/07/17
- 01/07/17
"Excellent service!
- 18/06/17
- 18/06/17
"Professional, speedy and compared to others in my chain you shined brightly!
- 15/06/17
- 15/06/17
"Great service all round
- 15/06/17
- 15/06/17
"Emma Henchcliffe provided a very professional service keeping us fully up to date throughout all stages of our property purchase. Absolutely no issues at all with quality of service provided.
- 11/06/17
- 11/06/17
"Shaoib Mirza. Very good at answering my emails and queries and explaining what was going on.
- 10/06/17
- 10/06/17
"Corey Else - made sure that the very optimistic timescales we were set by our vendors were kept within and kept us informed throughout the whole process
- 05/06/17
- 05/06/17
"Susan Leigh
Very professional as always.
Thank you Sue
- 01/06/17
- 01/06/17
"On the whole a good experience! Michelle, Chris and Justine managed to make my move less hassle than I had experienced in a previous move and would like to thank all of them, in particular Michelle for her personal and friendly approach.
- 29/05/17
- 29/05/17
"Michelle for her 'never to busy to listen to you', friendly, informative approach. Thank you Michelle.
- 29/05/17
- 29/05/17
Trust & Probate Department
Feedback
"All your dealings were professional, efficient and very satisfactory, thank you.
- 11/07/17
- 11/07/17
"I have used Fidler & Pepper as my solicitors for 40+ years. I think that speaks for itself!
- 20/06/17
- 20/06/17
"No improvement required at the moment, I would like to thank all the staff I have dealt with, for their help, co-operation, kindness and understanding, at all times.
- 06/06/17
- 06/06/17
"Very satisfied with everything, thank you for all you have done.
- 06/06/17
- 06/06/17
"I was very satisfied with the service I received. Thank you.
- 31/05/17
- 31/05/17
"All staff are very helpful and make a person feel at ease, I think your service is great and thank you. I don't think you could improve as I am highly satisfied.
- 23/05/17
- 23/05/17
"Very Happy with everything
- 05/04/17
- 05/04/17
"Vicky Strong was an excellent person to deal with, thank you very much
- 28/03/17
- 28/03/17
"For me personally all areas were excellent, so no improvement could be made
- 21/03/17
- 21/03/17
"Everything was excellent thank you
- 15/03/17
- 15/03/17
"Completely satisfied.
- 04/01/17
- 04/01/17
"Thank you for a very good service
- 14/09/16
- 14/09/16
"Thank you for all of your help, Mel.
- 04/11/13
- 04/11/13
"I received a very efficient service.
- 29/10/13
- 29/10/13
"Vicky and Catherine were both lovely.
- 02/09/13
- 02/09/13
"Everything is good.
- 24/06/13
- 24/06/13
"Fidler & Pepper Solicitors have been my first and continued choice of help. I have been dealt with in a compassionate way each time.
- 17/06/13
- 17/06/13
"The service was great and very good. Thank you.
- 20/05/13
- 20/05/13
"Great service, thanks.
- 29/04/13
- 29/04/13
"I am completely satisfied with the service I have received from you (particularly Melissa Butler.)
- 08/04/13
- 08/04/13
"Thank you for all of your help.
- 27/03/13
- 27/03/13
"None, found everything very good and everyone polite.
- 21/03/13
- 21/03/13
"Very satisfied with the service. Brigid was always helpful.
- 20/02/13
- 20/02/13
"Brigid was always very helpful.
- 20/02/13
- 20/02/13
"We found the overall experience very professional and very unstressful. It was well organised and we were guided through the process from start to finish and any queries were dealt with immediately.
- 19/02/13
- 19/02/13
"All of the way Caroline was very helpful with my appointment.
- 20/01/13
- 20/01/13
"Nothing to add. Service received was professional and helpful throughout.
- 05/11/12
- 05/11/12
"Fully satisfied
- 06/08/12
- 06/08/12
"We were completely satisfied with both getting our wills and the LPA. All staff we had contact with were friendly, courteous and very professional.
- 27/04/12
- 27/04/12
"The service I received was very professional. I would highly recommend Fidler & Pepper to anyone.
- 14/03/12
- 14/03/12
