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Client Feedback Forms

We think it's incredibly important to see how we are doing. Consequently we send out feedback forms at the end of every case (by paper or electronically).

We then try and act on the feedback given - praising staff for the good ones and trying to learn from the bad ones. Below are a sample of some of the comments that clients have made

Please note these are regularly updated - we are constantly receiving feedback forms and upload the good ones to here. And yes we do sometimes get bad ones. But we don't ignore them - we follow through every negative one to see if there's something we can learn from the problems.

Conveyancing Department

Trust & Probate Department

"Each stage explained to me. I was put at ease straight away. Nothing was any trouble to you from receptionists to solicitors. I will highly recommend your firm. Many, many thanks to you all for your kindness and help you gave to me.
- 11/02/19
"The information that came with the draft copy of my new Will was excellent and enabled me to understand in "plain English" the various sections of the Will. (Thank you)
- 14/08/18
"Your service was to a great standard. Everything we asked was answered and we were made to understand. Both my husband & myself believe that no improvement is necessary.
- 19/06/18
"You are the most lovely firm to deal with. Excellent in all ways. Thank you. x
- 22/05/18
"Nothing, as it was all round excellent service, thank you very much, much appreciated, Emma was brilliant from start to finish going through everything plainly.
- 09/05/18
"Nothing to improve the service was perfect.
- 02/01/18
"We have been very pleased with Mr Howards service. Many Thanks
- 13/12/17
"Cannot find any fault, very professional and polite experience.
- 07/11/17
"Richard Howard has been outstanding
- 26/10/17
"From my experiences I am totally happy with Fidler & Pepper and would find it difficult to find fault with the service i have received, thank you.
- 03/10/17
"All your dealings were professional, efficient and very satisfactory, thank you.
- 11/07/17
"I have used Fidler & Pepper as my solicitors for 40+ years. I think that speaks for itself!
- 20/06/17
"No improvement required at the moment, I would like to thank all the staff I have dealt with, for their help, co-operation, kindness and understanding, at all times.
- 06/06/17
"Very satisfied with everything, thank you for all you have done.
- 06/06/17
"I was very satisfied with the service I received. Thank you.
- 31/05/17
"All staff are very helpful and make a person feel at ease, I think your service is great and thank you. I don't think you could improve as I am highly satisfied.
- 23/05/17
"Very Happy with everything
- 05/04/17
"Vicky Strong was an excellent person to deal with, thank you very much
- 28/03/17
"For me personally all areas were excellent, so no improvement could be made
- 21/03/17
"Everything was excellent thank you
- 15/03/17
"Completely satisfied.
- 04/01/17
"Thank you for a very good service
- 14/09/16
"Thank you for all of your help, Mel.
- 04/11/13
"I received a very efficient service.
- 29/10/13
"Vicky and Catherine were both lovely.
- 02/09/13
"Everything is good.
- 24/06/13
"Fidler & Pepper Solicitors have been my first and continued choice of help. I have been dealt with in a compassionate way each time.
- 17/06/13
"The service was great and very good. Thank you.
- 20/05/13
"Great service, thanks.
- 29/04/13
"I am completely satisfied with the service I have received from you (particularly Melissa Butler.)
- 08/04/13