Client Feedback Forms
We think it's incredibly important to see how we are doing. Consequently we send out feedback forms at the end of every case (by paper or electronically).
We then try and act on the feedback given - praising staff for the good ones and trying to learn from the bad ones. Below are a sample of some of the comments that clients have made
Please note these are regularly updated - we are constantly receiving feedback forms and upload the good ones to here. And yes we do sometimes get bad ones. But we don't ignore them - we follow through every negative one to see if there's something we can learn from the problems.
Conveyancing Department
Feedback
"Sue Leigh - as I say in the previous section, she deserves huge praise. So professional but personal with it. Sue is a credit to your company!!
- 24/11/18
- 24/11/18
"Excellent, nice to be able to log on and quickly see what is happening to your case. Excellent for transparency, more Solicitor firms could benefit from a system like this
- 22/11/18
- 22/11/18
"great service kept us informed
- 03/09/18
- 03/09/18
"Very happy with your services. Will definitely recommend.
- 29/08/18
- 29/08/18
"Thank you for all your help and advice with our conveyancing – we found everyone to be professional, friendly and accommodating.
- 16/08/18
- 16/08/18
"Found the information was there very quick, easy to view and understandable, very impressed
- 13/08/18
- 13/08/18
"Great on-line service. Friendly & Professional staff. Hassle free house sale at a great cost. Can't fault the service at all.
- 07/08/18
- 07/08/18
"Case Tracker service was SUPERB! I was able to stay informed every step through the process. Invaluable service. Please continue this for future.
- 06/08/18
- 06/08/18
"I would like to give a personal thanks to Louise Dickenson who dealt with my case superbly. The whole process went very smoothly thanks to her and the team. Louise was a pleasure to speak with on the phone and her email communication was informative and prompt. Every step was informed to me via email, SMS and letter, all of which were excellent communication methods for me personally. I am very grateful for your high standards of service and your innovative digital communication. I will be happy to use your services again and I will be happy to recommend you to others. Thank you again for helping me with my house purchase.
- 06/08/18
- 06/08/18
"Would like to thank the whole team and personally Michelle Fox for dealing with our case and making it very easy experience! Wouldn’t have done it without you!
- 21/07/18
- 21/07/18
"Brilliant way to keep you updated on your case, easy to use and could access it anywhere.
- 21/07/18
- 21/07/18
"I found it very useful to keep up to date with what was being done
- 20/07/18
- 20/07/18
"I was really happy with the service I had. Everyone I spoke to was friendly, helpful and professional.
- 20/07/18
- 20/07/18
"Fantastic service. Everyone I spoke to was personable and informed.
- 19/07/18
- 19/07/18
"Excellent. My husband and I work full time and found the online tracker really convenient
- 17/07/18
- 17/07/18
"Grant Walker and Phoebe were excellent throughout
- 17/07/18
- 17/07/18
"Emma was really brilliant, efficient, patient, knowledgeable, took the time to explain things in simple language, polite and effective.
- 13/07/18
- 13/07/18
"Emma was really brilliant, efficient, patient, knowledgeable, took the time to explain things in simple language, polite and effective.
- 13/07/18
- 13/07/18
"The receptionists were always helpful and very knowledgeable
- 13/07/18
- 13/07/18
"Mandy Jones was so kind and supportive, explaining everything very clearly and simply. I totally relied on her. She was marvellous.
- 11/07/18
- 11/07/18
"Fast and efficient. Only 6 weeks to move
- 10/07/18
- 10/07/18
"I loved the case tracker, I felt I knew the progress of the sale throughout.
- 30/06/18
- 30/06/18
"Just as expected, fantastic and reliable. I would not hesitate in using Fidler & Pepper again concerning any legal matters.They top the list of any legal firm I have ever used.
- 28/06/18
- 28/06/18
"Marvellous service and great friendly staff.
We will be using you again to make our wills.
- 26/06/18
- 26/06/18
"Great service very happy
- 22/06/18
- 22/06/18
"good all round service
- 18/06/18
- 18/06/18
"Ross and Cassie were extremely helpful and efficient. Would recommend to anyone. Thank you.
- 15/06/18
- 15/06/18
"Does what it says on the tin! Very effective method of tracking activity.
- 02/06/18
- 02/06/18
"Love it, so useful to be able to pull up documents anywhere, as well as check things have been received and see where we were up to
- 27/05/18
- 27/05/18
"Fantastic from start to finish and completed in short time scales
- 21/05/18
- 21/05/18
Trust & Probate Department
Feedback
"Each stage explained to me. I was put at ease straight away. Nothing was any trouble to you from receptionists to solicitors. I will highly recommend your firm. Many, many thanks to you all for your kindness and help you gave to me.
- 11/02/19
- 11/02/19
"The information that came with the draft copy of my new Will was excellent and enabled me to understand in "plain English" the various sections of the Will. (Thank you)
- 14/08/18
- 14/08/18
"Your service was to a great standard. Everything we asked was answered and we were made to understand. Both my husband & myself believe that no improvement is necessary.
- 19/06/18
- 19/06/18
"You are the most lovely firm to deal with. Excellent in all ways. Thank you. x
- 22/05/18
- 22/05/18
"Nothing, as it was all round excellent service, thank you very much, much appreciated, Emma was brilliant from start to finish going through everything plainly.
- 09/05/18
- 09/05/18
"Nothing to improve the service was perfect.
- 02/01/18
- 02/01/18
"We have been very pleased with Mr Howards service. Many Thanks
- 13/12/17
- 13/12/17
"Cannot find any fault, very professional and polite experience.
- 07/11/17
- 07/11/17
"Richard Howard has been outstanding
- 26/10/17
- 26/10/17
"From my experiences I am totally happy with Fidler & Pepper and would find it difficult to find fault with the service i have received, thank you.
- 03/10/17
- 03/10/17
"All your dealings were professional, efficient and very satisfactory, thank you.
- 11/07/17
- 11/07/17
"I have used Fidler & Pepper as my solicitors for 40+ years. I think that speaks for itself!
- 20/06/17
- 20/06/17
"No improvement required at the moment, I would like to thank all the staff I have dealt with, for their help, co-operation, kindness and understanding, at all times.
- 06/06/17
- 06/06/17
"Very satisfied with everything, thank you for all you have done.
- 06/06/17
- 06/06/17
"I was very satisfied with the service I received. Thank you.
- 31/05/17
- 31/05/17
"All staff are very helpful and make a person feel at ease, I think your service is great and thank you. I don't think you could improve as I am highly satisfied.
- 23/05/17
- 23/05/17
"Very Happy with everything
- 05/04/17
- 05/04/17
"Vicky Strong was an excellent person to deal with, thank you very much
- 28/03/17
- 28/03/17
"For me personally all areas were excellent, so no improvement could be made
- 21/03/17
- 21/03/17
"Everything was excellent thank you
- 15/03/17
- 15/03/17
"Completely satisfied.
- 04/01/17
- 04/01/17
"Thank you for a very good service
- 14/09/16
- 14/09/16
"Thank you for all of your help, Mel.
- 04/11/13
- 04/11/13
"I received a very efficient service.
- 29/10/13
- 29/10/13
"Vicky and Catherine were both lovely.
- 02/09/13
- 02/09/13
"Everything is good.
- 24/06/13
- 24/06/13
"Fidler & Pepper Solicitors have been my first and continued choice of help. I have been dealt with in a compassionate way each time.
- 17/06/13
- 17/06/13
"The service was great and very good. Thank you.
- 20/05/13
- 20/05/13
"Great service, thanks.
- 29/04/13
- 29/04/13
"I am completely satisfied with the service I have received from you (particularly Melissa Butler.)
- 08/04/13
- 08/04/13
