Client Feedback Forms
We think it's incredibly important to see how we are doing. Consequently we send out feedback forms at the end of every case (by paper or electronically).
We then try and act on the feedback given - praising staff for the good ones and trying to learn from the bad ones. Below are a sample of some of the comments that clients have made
Please note these are regularly updated - we are constantly receiving feedback forms and upload the good ones to here. And yes we do sometimes get bad ones. But we don't ignore them - we follow through every negative one to see if there's something we can learn from the problems.
Conveyancing Department
Feedback
"Thanks to Louise, Ross and Dawn (and many others in the background I'm sure) - always felt informed and up to date
- 14/10/17
- 14/10/17
"Very impressed with the whole experience and process. I was always kept informed with Fidler & Pepper really exceeding my expectations. Absolutely Fabulous !
- 13/10/17
- 13/10/17
"I feel this is a fantastic tool to give clients an up to date overview of the current situation in the transaction, the stages that have been completed and those still to be finalised. It also shows how much work solicitors actually do!
- 02/10/17
- 02/10/17
"Extremely satisfied customers, with particular thanks to Sophie Wise who was exemplary in the service provided.
- 02/10/17
- 02/10/17
"Very pleased with both Mandy Jones and Sue Leigh - thanks for all your help, we were very impressed with your professional service.
- 19/09/17
- 19/09/17
"We have always been satisfied with you and hope to continue in the future.
- 19/09/17
- 19/09/17
"We have found your services very good and hope to continue with you.
- 19/09/17
- 19/09/17
"Mandy Jones our conveyancing guardian. No-one could have done better and its hard to believe anyone could do quite as well. Mandy was not only reassuring but helpful, efficiently guiding me through the process with all the answers to not only my questions but also those I should have asked. Thoroughly a professional individual with a impressive personality to match.
- 05/09/17
- 05/09/17
"Used Fidler & Pepper since 1966.
- 05/09/17
- 05/09/17
"Excellent Service
- 03/09/17
- 03/09/17
"Fantastic! Found it extremely helpful in knowing what was going on and what stage things were at
- 02/09/17
- 02/09/17
"We dealt with Kay Griffin & she was absolutely fantastic. I also thought the reception staff were always very welcoming.
- 23/08/17
- 23/08/17
"Easy to use & you know what's happening with your case
- 19/08/17
- 19/08/17
"Always an excellent service
- 19/08/17
- 19/08/17
"Chloe and Grant dealt with my case & both were excellent especially if I had any questions. Would recommend your service.
- 19/08/17
- 19/08/17
"We felt the 24/7 case tracker was easy to use and kept us up to date.
- 17/08/17
- 17/08/17
"Mandy was very efficient and friendly. I felt very confident and reassured.
Thanks Mandy
- 16/08/17
- 16/08/17
"Laura Barker and her team are very good and always helpful! I use your company because of this service and team!
- 15/08/17
- 15/08/17
"Very useful service as it allowed us to keep up to date with progress and correspondence.
- 12/08/17
- 12/08/17
"Your staff were courteous, patient and efficient. They are a credit to you. Ross Fretwell was outstanding.
- 12/08/17
- 12/08/17
"Your staff were excellent at every stage.
- 12/08/17
- 12/08/17
"Ross Fretwell was outstanding at every stage. He was patient, knowledgable and efficient.
- 12/08/17
- 12/08/17
"Perfect way of doing things.
- 10/08/17
- 10/08/17
"I thought this was brilliant, any new developments were added within 1hour, was very useful for checking progress.
- 10/08/17
- 10/08/17
"Mandy Jones was really profession in all aspect of her service , kept me update on all progress of house purchase with out fail, I can honestly say she is the best solicitor for house purchase I have ever dealt with.
- 10/08/17
- 10/08/17
"It is excellent and being able to view all correspondence online is a first class service
- 09/08/17
- 09/08/17
"Sophie Wise was excellent and went above and beyond to help and keep us informed, a credit to your business.
- 08/08/17
- 08/08/17
"Have always received good advice and excellent services, keep up the good work.
- 26/07/17
- 26/07/17
"At every stage phone staff and office staff were really friendly . Some solicitors speak down to you . These didn't especially Theresa. All excellent
- 22/07/17
- 22/07/17
"I would just like to thank Theresa and Gagendip for their professional, efficient service. They make buying a home a smooth transition. Thank you.
- 15/07/17
- 15/07/17
Trust & Probate Department
Feedback
"From my experiences I am totally happy with Fidler & Pepper and would find it difficult to find fault with the service i have received, thank you.
- 03/10/17
- 03/10/17
"All your dealings were professional, efficient and very satisfactory, thank you.
- 11/07/17
- 11/07/17
"I have used Fidler & Pepper as my solicitors for 40+ years. I think that speaks for itself!
- 20/06/17
- 20/06/17
"No improvement required at the moment, I would like to thank all the staff I have dealt with, for their help, co-operation, kindness and understanding, at all times.
- 06/06/17
- 06/06/17
"Very satisfied with everything, thank you for all you have done.
- 06/06/17
- 06/06/17
"I was very satisfied with the service I received. Thank you.
- 31/05/17
- 31/05/17
"All staff are very helpful and make a person feel at ease, I think your service is great and thank you. I don't think you could improve as I am highly satisfied.
- 23/05/17
- 23/05/17
"Very Happy with everything
- 05/04/17
- 05/04/17
"Vicky Strong was an excellent person to deal with, thank you very much
- 28/03/17
- 28/03/17
"For me personally all areas were excellent, so no improvement could be made
- 21/03/17
- 21/03/17
"Everything was excellent thank you
- 15/03/17
- 15/03/17
"Completely satisfied.
- 04/01/17
- 04/01/17
"Thank you for a very good service
- 14/09/16
- 14/09/16
"Thank you for all of your help, Mel.
- 04/11/13
- 04/11/13
"I received a very efficient service.
- 29/10/13
- 29/10/13
"Vicky and Catherine were both lovely.
- 02/09/13
- 02/09/13
"Everything is good.
- 24/06/13
- 24/06/13
"Fidler & Pepper Solicitors have been my first and continued choice of help. I have been dealt with in a compassionate way each time.
- 17/06/13
- 17/06/13
"The service was great and very good. Thank you.
- 20/05/13
- 20/05/13
"Great service, thanks.
- 29/04/13
- 29/04/13
"I am completely satisfied with the service I have received from you (particularly Melissa Butler.)
- 08/04/13
- 08/04/13
"Thank you for all of your help.
- 27/03/13
- 27/03/13
"None, found everything very good and everyone polite.
- 21/03/13
- 21/03/13
"Very satisfied with the service. Brigid was always helpful.
- 20/02/13
- 20/02/13
"Brigid was always very helpful.
- 20/02/13
- 20/02/13
"We found the overall experience very professional and very unstressful. It was well organised and we were guided through the process from start to finish and any queries were dealt with immediately.
- 19/02/13
- 19/02/13
"All of the way Caroline was very helpful with my appointment.
- 20/01/13
- 20/01/13
"Nothing to add. Service received was professional and helpful throughout.
- 05/11/12
- 05/11/12
"Fully satisfied
- 06/08/12
- 06/08/12
"We were completely satisfied with both getting our wills and the LPA. All staff we had contact with were friendly, courteous and very professional.
- 27/04/12
- 27/04/12
