Client Feedback Forms
We think it's incredibly important to see how we are doing. Consequently we send out feedback forms at the end of every case (by paper or electronically).
We then try and act on the feedback given - praising staff for the good ones and trying to learn from the bad ones. Below are a sample of some of the comments that clients have made
Please note these are regularly updated - we are constantly receiving feedback forms and upload the good ones to here. And yes we do sometimes get bad ones. But we don't ignore them - we follow through every negative one to see if there's something we can learn from the problems.
Conveyancing Department
Feedback
"Excellent service!
- 18/06/17
- 18/06/17
"Professional, speedy and compared to others in my chain you shined brightly!
- 15/06/17
- 15/06/17
"Great service all round
- 15/06/17
- 15/06/17
"Emma Henchcliffe provided a very professional service keeping us fully up to date throughout all stages of our property purchase. Absolutely no issues at all with quality of service provided.
- 11/06/17
- 11/06/17
"Shaoib Mirza. Very good at answering my emails and queries and explaining what was going on.
- 10/06/17
- 10/06/17
"Corey Else - made sure that the very optimistic timescales we were set by our vendors were kept within and kept us informed throughout the whole process
- 05/06/17
- 05/06/17
"Susan Leigh
Very professional as always.
Thank you Sue
- 01/06/17
- 01/06/17
"On the whole a good experience! Michelle, Chris and Justine managed to make my move less hassle than I had experienced in a previous move and would like to thank all of them, in particular Michelle for her personal and friendly approach.
- 29/05/17
- 29/05/17
"Michelle for her 'never to busy to listen to you', friendly, informative approach. Thank you Michelle.
- 29/05/17
- 29/05/17
"Very informative and updated with every new development.
- 18/05/17
- 18/05/17
"Great service, thank you.
- 18/05/17
- 18/05/17
"Excellent option to have, everything you need to know is at hand at all times
- 15/05/17
- 15/05/17
"The two people who handled my case were both knowledgeable, patient and provided clear guidance on the expectations for each stage. They were very efficient and progressed their part as fast as they could.
- 13/05/17
- 13/05/17
"Does what it says on the tin - all work done accessible online in good time.
- 08/05/17
- 08/05/17
"brilliant 5 wks and sold house would recommend to use this solicitor. helpful and polite and the case tracker is brilliant.
- 06/05/17
- 06/05/17
"Very useful service we were always able to see what was happening and when
- 05/05/17
- 05/05/17
"Very impressed with your service, thank you. We will be using you again.
- 05/05/17
- 05/05/17
"Excellent easy to use service
- 05/05/17
- 05/05/17
"Mandy Jones was fantastic throughout our house purchase and sale. She kept us informed throughout each stage and answered emails same day or next. She kept us sane!
- 03/05/17
- 03/05/17
"Mandy Jones was superb throughout this process. Our chain was a complete nightmare. She got us through it and chased up and down to find out what was going on. She seemed to be the only solicitor rep in the whole chain who knew what she was doing. Huge thanks for getting us through to exchange and completion and being so friendly and approachable throughout.
- 03/05/17
- 03/05/17
"A really good aspect of the service. It was easy to follow what was happening. Particularly beneficial to see documents from both sides copied onto the system and to have 24 hour access to information. I seemed a time efficient way of following the sale without constantly disturbing those working on it.
- 28/04/17
- 28/04/17
"I was very impressed. Everyone did what they said they would. I was assured by the professionalism and efficiency but also found I was treated with patience and a kind manner. An ever stressful situation made as easy as possible.
- 28/04/17
- 28/04/17
"I think this was the best part about your service, always up to date!
- 28/04/17
- 28/04/17
"Your service was efficient, your staff clear in their replies, always polite. The reception staff were welcoming when we popped in. Many Thanks
- 25/04/17
- 25/04/17
"I thought this service was very usefull, I could clearly see the amount of paper work that needed to be done and how the sale was progressing during the weeks when you might think nothing is happening.
- 20/04/17
- 20/04/17
"Very clear and useful
- 19/04/17
- 19/04/17
"Helpful. Kept us up to date fuss free.
- 15/04/17
- 15/04/17
"Excellent Service
- 10/04/17
- 10/04/17
"It was easy to use and was updated regularly. a great tool to have especially if it was outside working hours
- 08/04/17
- 08/04/17
"It was just perfect and took all the worry and stress out of moving
- 08/04/17
- 08/04/17
Trust & Probate Department
Feedback
"I have used Fidler & Pepper as my solicitors for 40+ years. I think that speaks for itself!
- 20/06/17
- 20/06/17
"No improvement required at the moment, I would like to thank all the staff I have dealt with, for their help, co-operation, kindness and understanding, at all times.
- 06/06/17
- 06/06/17
"Very satisfied with everything, thank you for all you have done.
- 06/06/17
- 06/06/17
"I was very satisfied with the service I received. Thank you.
- 31/05/17
- 31/05/17
"All staff are very helpful and make a person feel at ease, I think your service is great and thank you. I don't think you could improve as I am highly satisfied.
- 23/05/17
- 23/05/17
"Very Happy with everything
- 05/04/17
- 05/04/17
"Vicky Strong was an excellent person to deal with, thank you very much
- 28/03/17
- 28/03/17
"For me personally all areas were excellent, so no improvement could be made
- 21/03/17
- 21/03/17
"Everything was excellent thank you
- 15/03/17
- 15/03/17
"Completely satisfied.
- 04/01/17
- 04/01/17
"Thank you for a very good service
- 14/09/16
- 14/09/16
"Thank you for all of your help, Mel.
- 04/11/13
- 04/11/13
"I received a very efficient service.
- 29/10/13
- 29/10/13
"Vicky and Catherine were both lovely.
- 02/09/13
- 02/09/13
"Everything is good.
- 24/06/13
- 24/06/13
"Fidler & Pepper Solicitors have been my first and continued choice of help. I have been dealt with in a compassionate way each time.
- 17/06/13
- 17/06/13
"The service was great and very good. Thank you.
- 20/05/13
- 20/05/13
"Great service, thanks.
- 29/04/13
- 29/04/13
"I am completely satisfied with the service I have received from you (particularly Melissa Butler.)
- 08/04/13
- 08/04/13
"Thank you for all of your help.
- 27/03/13
- 27/03/13
"None, found everything very good and everyone polite.
- 21/03/13
- 21/03/13
"Very satisfied with the service. Brigid was always helpful.
- 20/02/13
- 20/02/13
"Brigid was always very helpful.
- 20/02/13
- 20/02/13
"We found the overall experience very professional and very unstressful. It was well organised and we were guided through the process from start to finish and any queries were dealt with immediately.
- 19/02/13
- 19/02/13
"All of the way Caroline was very helpful with my appointment.
- 20/01/13
- 20/01/13
"Nothing to add. Service received was professional and helpful throughout.
- 05/11/12
- 05/11/12
"Fully satisfied
- 06/08/12
- 06/08/12
"We were completely satisfied with both getting our wills and the LPA. All staff we had contact with were friendly, courteous and very professional.
- 27/04/12
- 27/04/12
"The service I received was very professional. I would highly recommend Fidler & Pepper to anyone.
- 14/03/12
- 14/03/12
"Everything was great, really good service, very helpful and friendly.
- 11/02/12
- 11/02/12
