So who are we, anyway?
Well, we're a friendly bunch of people in North Notts.
We've got over 90 staff and 5 Directors, spread over 2 offices. But that doesn't even begin to describe who we are and what we're about.
We think it's a great place to work . A few years ago we worked out what we wanted the firm to be and really the main thing was to keep the culture the same as it's always been - it's always been a friendly place to work - and we reckon that this is an ideal starting point for the business
If it's a good place to work then the staff are happy; if they're happy they'll generally give better service to our clients. Then you get into a virtuous spiral where happier clients refer to their friends who come and use our happy staff until eventually we all skip into the sunset holding hands. It doesn't quite work like that but making it a good place to work is a strong start and we do believe it helps us give our clients better service.
We also put extra work into client care, running additional courses each year for all the staff to try and focus on a different aspect of working with people - trying to make sure everyone gets to see things from the clients perspective. If you're dealing with a particular sort of work every day then it's easy to forget that for each of our clients their particular case is a major thing to them and needs to be treated accordingly.
We certainly don't always get it right but when we make mistakes we also try and learn from them. On complaints it's very tempting to get defensive and run away from the problem. We really try not to do this and use each complaint as a starting point to see if we can improve our systems to stop it happening again. If this makes us sound perfect then we aren't - but we're trying really hard to get it as good as we can. You can also read our complaints procedure.
If you want to look at the Directors' profiles then follow this link but we warn you - it's not a pretty sight!
If you want to join us - click here to go to our vacancies page to see if we've got something you might be interested in
Whilst we want our staff to be nice, we also expect a bit from our clients as well so we’ve got an unacceptable actions policy
If you just want to get in touch then click here to go to our contacts page
Thanks for taking the time to read this.
P.S. We collect and record data on the diversity of our workforce. Click here to view a summary of our diversity data.